Shipping policy

Socio Anxious Dept processes and ships orders within 3–7 business days unless otherwise stated on the product page or during checkout. Processing time does not include weekends or holidays. Once an order has been shipped, a confirmation email with tracking information will be sent to the email address provided at checkout.

Shipping times provided at checkout are estimates only and are not guaranteed. Socio Anxious Dept is not responsible for shipping delays caused by carriers, weather conditions, customs delays, incorrect addresses, or other circumstances beyond our control. Once an order has been handed over to the shipping carrier, responsibility for delivery timing transfers to the carrier.

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. Socio Anxious Dept is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Orders marked as delivered by the carrier but reported as lost or stolen are not eligible for refunds, replacements, or store credit.

International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These fees are not included in the item price or shipping cost and are the responsibility of the customer.

If your order arrives damaged or incorrect, please contact us within forty-eight (48) hours of delivery with your order number and clear photographic evidence so the issue can be reviewed.

By placing an order, you agree to our Shipping Policy and Refunds, Returns & Exchanges Policy.